Delivery, installation & service
What happens after your order: shipping, commissioning, warranty and spare parts. If something is not right, the fastest route is always a call or an email to us.
Delivery
Goods are dispatched from our warehouse in Teplice, Czech Republic. Smaller items are sent by parcel service, palletised large appliances by freight forwarder. Delivery times depend on the appliance and the destination country and are confirmed with your order confirmation.
The full payment and shipping terms are set out on the “Payment & Shipping” page.
Delivery on site and positioning
Large appliances are brought to the delivery address by freight forwarder. Before ordering, please check access, door widths and the route through the building, and make sure enough people are available at delivery — professional kitchen appliances are heavy.
Accept the shipment only after inspecting it and record any visible transport damage on the delivery paperwork. Report damage to info@culinex.eu as early as possible; it makes the process considerably easier.
Commissioning
Appliances are supplied with the manufacturer's documentation. Connections to electricity, gas, water and extraction must be carried out by a qualified professional in line with local regulations — this is a condition for safe operation and for the manufacturer's warranty.
Do you need installation or commissioning on site? Please state this in your quotation request. We will check what is possible for your project and location and show the cost separately in the quotation.
Warranty and complaints
Statutory warranty rights apply to our appliances; the duration and scope of any additional manufacturer's warranty are appliance-specific and stated in the documentation supplied.
For a complaint, the invoice or order number, a short description and — where possible — photos sent to info@culinex.eu are enough. Your rights as a consumer, the right of withdrawal and the return address are set out on the “Right of Withdrawal” page.
Spare parts and accessories
We source spare parts and accessories through our suppliers, even when the part is not listed in the shop. Send the model designation and the rating plate (a photo is fine) to obchod@culinex.eu — that identifies the right part unambiguously.