Terms and Conditions

§ 1 Scope & supplier

(1) These Terms and Conditions (the “Terms”) apply to all orders placed by customers through the online shop www.culinexgastro.com, by e-mail, by telephone or in the showroom of Culinex Gastro s.r.o (the “supplier” or “we”).

(2) The supplier is: Culinex Gastro s.r.o — Culinex, Dubská 1626, CZ-41501 Teplice. Company number: 14217058, VAT ID: CZ14217058.

(3) Our range of goods is aimed primarily at business customers (B2B), but also at consumers (B2C). A business customer is any natural or legal person acting in the course of their trade, business or profession when concluding the contract.

(4) We do not accept any conflicting terms of the customer or terms deviating from these Terms unless we have expressly agreed to their validity in writing.

§ 2 Conclusion of contract

(1) The presentation of products in the online shop does not constitute a legally binding offer but a non-binding online catalogue.

(2) By completing the checkout process you place a binding order for the goods contained in your basket.

(3) Receipt of your order is confirmed by e-mail immediately after the order is submitted. This automatic acknowledgement does not yet constitute acceptance of the contract.

(4) The purchase contract is concluded only when we accept your order by way of a separate order confirmation sent by e-mail, or when we deliver the goods.

(5) In addition to ordering via the basket, you may request a non-binding quotation (B2B) using the “Request a quote” function. Such a quotation is without obligation; the contract is concluded only upon your acceptance and our order confirmation.

§ 3 Prices & payment terms

(1) All product prices shown in the shop are net prices (excluding VAT) and are quoted plus shipping costs. Any applicable VAT is shown separately at checkout and added to the net amount.

(2) We apply the country-of-origin principle: deliveries to consumers (B2C) are subject to Czech statutory VAT, currently 21 %.

(3) Business customers from another EU member state holding a valid VAT identification number confirmed via the European Commission’s VIES system are supplied under the intra-Community reverse-charge procedure without VAT (0 %). The tax liability passes to the recipient. If the VAT identification number cannot be confirmed, VAT is charged in accordance with paragraph 2.

(4) Prices may be displayed in several currencies. The amount stated at checkout is decisive for the contract; displays in other currencies serve as guidance and are based on current reference exchange rates.

(5) The payment methods offered at checkout are available to you. Card payments are processed by our payment service provider Mollie B.V.; we do not receive your full card details.

(6) If you pay by advance bank transfer, we will state our bank details in the order confirmation or on the proforma invoice (Česká spořitelna, IBAN CZ77 0800 0000 0021 1226 5213, BIC GIBACZPX). The invoice amount must be transferred to our account within 7 days; the goods are dispatched once payment has been received.

§ 4 Delivery & shipping costs

(1) Delivery is made from our warehouse in Teplice to the delivery address provided by the customer.

(2) Shipping costs are clearly communicated to the customer during the ordering process.

(3) For freight shipments (palletised large appliances), delivery is made “kerbside” unless otherwise agreed.

(4) If the customer is a business customer (B2B), the risk of accidental loss and accidental deterioration of the goods passes to the customer upon handover to the forwarder or carrier.

§ 5 Retention of title

The delivered goods remain our property until the purchase price has been paid in full.

§ 6 Warranty & liability for defects

(1) The statutory rights regarding liability for defects under Czech law apply, unless otherwise stipulated below.

(2) For business customers (B2B), the warranty period for new goods supplied by us is 12 months from the passing of risk. Obvious defects must be reported by the business customer in writing without undue delay, and at the latest within 7 days of receipt of the goods.

(3) Deviations in quality, size, shape or colour that are customary in the trade or immaterial do not constitute a defect, in particular in the case of handcrafted goods (e.g. certain pizza ovens).

(4) Scope of the warranty: Unless the invoice expressly states otherwise (e.g. the wording “full warranty”), the warranty on delivered goods covers spare parts only; labour, removal and installation as well as on-site service costs are excluded.

§ 7 Right of withdrawal for consumers

(1) If the customer is a consumer (B2C) and concluded the contract exclusively by means of distance communication, they are entitled to a statutory right of withdrawal of 14 days.

(2) The full withdrawal instructions, including the model withdrawal form and the exceptions to the right of withdrawal, can be found on our “Right of withdrawal” page. It forms part of these Terms.

(3) The statutory right of withdrawal does not apply to business customers (B2B); returns are accepted solely on the basis of an individual written agreement.

§ 8 Final provisions

(1) The law of the Czech Republic applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the state in which the consumer has their habitual residence remain unaffected.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our registered office in Teplice, Czech Republic.

(3) Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.